At the Hotel

Vocabulary

1hotelhəʊˈtel
2receptionistrɪˈsepʃənɪst
3check-inˈtʃek ɪn
4check-outˈtʃek aʊt
5breakfastˈbrekfəst
6reservationˌrezəˈveɪʃn
7IDˌaɪ ˈdiː
8advanceədˈvɑːns
9room rateruːm reɪt
10continental breakfastˌkɒntɪˈnentl ˈbrekfəst
11buffetˈbʊfeɪ
12additional chargeəˈdɪʃənl tʃɑːdʒ
13room serviceruːm ˈsɜːvɪs
14fitness centerˈfɪtnəs ˈsentə
15swimming poolˈswɪmɪŋ puːl
16convenience storekənˈviːniəns stɔː
17shuttle serviceˈʃʌtl ˈsɜːvɪs
18complimentaryˌkɒmplɪˈmentri
19bookingˈbʊkɪŋ
20supermarketˈsuːpəˌmɑːkɪt
21elevatorˈelɪveɪtə
22wake-up callweɪk ʌp kɔːl
23Wi-Fiˈwaɪ faɪ
24laundry serviceˈlɔːndri ˈsɜːvɪs
25business centerˈbɪznəs ˈsentə
26tourist attractionˈtʊərɪst əˈtrækʃn
27extendɪkˈstend
28subway stationˈsʌbweɪ ˈsteɪʃn
29walking distanceˈwɔːkɪŋ ˈdɪstəns
30mapmæp

Dialogue 1: At the Hotel Reception

31Tourist:ˈtʊərɪst:
32Good afternoon.ɡʊd ˌɑːftəˈnuːn.
33I have a reservation under the name Smith.aɪ hæv ə ˌrezəˈveɪʃn ˈʌndə ðə neɪm smɪθ.
34Receptionist:rɪˈsɛpʃənɪst:
35Good afternoon, Mr. Smith.ɡʊd ˌɑːftəˈnuːn, ˈmɪstə smɪθ.
36Welcome to Grand Plaza Hotel.ˈwelkəm tə ɡrænd ˈplɑːzə həʊˈtel.
37May I see your ID and credit card, please?meɪ aɪ siː jɔːr ˌaɪ ˈdiː ænd ˈkredɪt kɑːd, pliːz?
38Tourist:ˈtʊərɪst:
39Certainly.ˈsɜːtnli.
40Here they are.hɪə ðeɪ ɑː.
41What time is check-in?wɒt taɪm ɪz ˈtʃek ɪn?
42Receptionist:rɪˈsɛpʃənɪst:
43Our official check-in time is 3:00 PM,ˈaʊər əˈfɪʃl ˈtʃek ɪn taɪm ɪz θriː piː em,
44but I can see your room is ready now.bʌt aɪ kæn siː jɔː ruːm ɪz ˈredi naʊ.
45Tourist:ˈtʊərɪst:
46That's great news.ðæts ɡreɪt njuːz.
47And what time is check-out?ænd wɒt taɪm ɪz ˈtʃek aʊt?
48Receptionist:rɪˈsɛpʃənɪst:
49Check-out is at 11:00 AM.ˈtʃek aʊt ɪz æt ɪˈlevn eɪ em.
50If you need a late check-out,ɪf juː niːd ə leɪt ˈtʃek aʊt,
51please let us know in advance.pliːz let ʌs nəʊ ɪn ədˈvɑːns.
52Tourist:ˈtʊərɪst:
53When is breakfast served?wen ɪz ˈbrekfəst sɜːvd?
54Receptionist:rɪˈsɛpʃənɪst:
55Breakfast is served in the main restaurantˈbrekfəst ɪz sɜːvd ɪn ðə meɪn ˈrestrɒnt
56from 6:30 AM to 10:30 AM on weekdays,frɒm sɪks ˈθɜːti eɪ em tuː ten ˈθɜːti eɪ em ɒn ˈwiːkdeɪz,
57and from 7:00 AM to 11:00 AM on weekends.ænd frɒm ˈsevn eɪ em tuː ɪˈlevn eɪ em ɒn ˈwiːkendz.
58Tourist:ˈtʊərɪst:
59Is breakfast included in my room rate?ɪz ˈbrekfəst ɪnˈkluːdɪd ɪn maɪ ruːm reɪt?
60Receptionist:rɪˈsɛpʃənɪst:
61Let me check your reservation...let miː tʃek jɔː ˌrezəˈveɪʃn...
62Yes, continental breakfast is included.jes, ˌkɒntɪˈnentl ˈbrekfəst ɪz ɪnˈkluːdɪd.
63For the full buffet,fɔː ðə fʊl ˈbʊfeɪ,
64there's an additional charge of 12 dollars.ðeəz ən əˈdɪʃənl tʃɑːdʒ ɒv twelv ˈdɒləz.
65Tourist:ˈtʊərɪst:
66Do you have room service?duː juː hæv ruːm ˈsɜːvɪs?
67Receptionist:rɪˈsɛpʃənɪst:
68Yes, room service is available 24 hours.jes, ruːm ˈsɜːvɪs ɪz əˈveɪləbl ˈtwenti fɔːr ˈaʊəz.
69The menu is in your room.ðə ˈmenjuː ɪz ɪn jɔː ruːm.
70Tourist:ˈtʊərɪst:
71Great.ɡreɪt.
72Is there a fitness center or swimming pool?ɪz ðeər ə ˈfɪtnəs ˈsentə ɔː ˈswɪmɪŋ puːl?
73Receptionist:rɪˈsɛpʃənɪst:
74Yes, the fitness center is open 24/7 with your room key.jes, ðə ˈfɪtnəs ˈsentər ɪz ˈəʊpən ˈtwenti fɔːr ˈsevn wɪð jɔː ruːm kiː.
75The pool is open from 6:00 AM to 10:00 PM on the 5th floor.ðə puːl ɪz ˈəʊpən frɒm sɪks eɪ em tuː ten piː em ɒn ðə fɪfθ flɔː.
76Tourist:ˈtʊərɪst:
77One last question.wʌn lɑːst ˈkwestʃən.
78Is there a convenience store nearby?ɪz ðeər ə kənˈviːniəns stɔː ˈnɪəbaɪ?
79Receptionist:rɪˈsɛpʃənɪst:
80There's a small shop in our lobby that's open until midnight,ðeəz ə smɔːl ʃɒp ɪn ˈaʊə ˈlɒbi ðæts ˈəʊpən ənˈtɪl ˈmɪdnaɪt,
81and a supermarket two blocks away that's open 24 hours.ænd ə ˈsuːpəˌmɑːkɪt tuː blɒks əˈweɪ ðæts ˈəʊpən ˈtwenti fɔːr ˈaʊəz.
82Tourist:ˈtʊərɪst:
83Perfect, thank you for all the information.ˈpɜːfɪkt, θæŋk juː fɔːr ɔːl ði ˌɪnfəˈmeɪʃn.
84Receptionist:rɪˈsɛpʃənɪst:
85You're welcome.jɔː ˈwelkəm.
86Your room is 512 on the 5th floor.jɔː ruːm ɪz faɪv ˈtwelv ɒn ðə fɪfθ flɔː.
87The elevators are to your right.ði ˈelɪveɪtəz ɑː tuː jɔː raɪt.
88Have a pleasant stay at Grand Plaza Hotel!hæv ə ˈpleznt steɪ æt ɡrænd ˈplɑːzə həʊˈtel!

Dialogue 2: Requesting Information by Phone

89Tourist:ˈtʊərɪst:
90Hello, this is room 512.həˈləʊ, ðɪs ɪz ruːm faɪv ˈtwelv.
91Could you tell me what time the restaurant opens for dinner?kʊd juː tel miː wɒt taɪm ðə ˈrestrɒnt ˈəʊpənz fɔː ˈdɪnə?
92Hotel Staff:həʊˈtɛl stɑːf:
93Good evening.ɡʊd ˈiːvnɪŋ.
94Our restaurant opens for dinnerˈaʊə ˈrestrɒnt ˈəʊpənz fɔː ˈdɪnər
95at 6:00 PM and serves until 10:30 PM.æt sɪks piː em ænd sɜːvz ənˈtɪl ten ˈθɜːti piː em.
96Tourist:ˈtʊərɪst:
97Do I need to make a reservation?duː aɪ niːd tuː meɪk ə ˌrezəˈveɪʃn?
98Hotel Staff:həʊˈtɛl stɑːf:
99It's recommended, especially on weekends.ɪts ˌrekəˈmendɪd, ɪˈspeʃəli ɒn ˈwiːkendz.
100Would you like me to make a reservation for you?wʊd juː laɪk miː tuː meɪk ə ˌrezəˈveɪʃn fɔː juː?
101Tourist:ˈtʊərɪst:
102Yes, please.jes, pliːz.
103For 7:30 PM tonight for one person.fɔː ˈsevn ˈθɜːti piː em təˈnaɪt fɔː wʌn ˈpɜːsn.
104Hotel Staff:həʊˈtɛl stɑːf:
105Certainly.ˈsɜːtnli.
106I've reserved a table for you at 7:30 PM.aɪv rɪˈzɜːvd ə ˈteɪbl fɔː juː æt ˈsevn ˈθɜːti piː em.
107Anything else you need?ˈeniθɪŋ els juː niːd?
108Tourist:ˈtʊərɪst:
109Yes, could you tell me how muchjes, kʊd juː tel miː haʊ mʌtʃ
110a taxi to the city center would cost?ə ˈtæksi tuː ðə ˈsɪti ˈsentə wʊd kɒst?
111Hotel Staff:həʊˈtɛl stɑːf:
112A taxi to the city center is approximatelyə ˈtæksi tuː ðə ˈsɪti ˈsentər ɪz əˈprɒksɪmətli
11315 dollars and takes about 15 minutes.ˈfɪfˈtiːn ˈdɒləz ænd teɪks əˈbaʊt ˈfɪfˈtiːn ˈmɪnɪts.
114Tourist:ˈtʊərɪst:
115Is there a shuttle service from the hotel?ɪz ðeər ə ˈʃʌtl ˈsɜːvɪs frɒm ðə həʊˈtel?
116Hotel Staff:həʊˈtɛl stɑːf:
117Yes, we have a complimentary shuttlejes, wiː hæv ə ˌkɒmplɪˈmentri ˈʃʌtl
118that runs every hour from 8:00 AM to 8:00 PM.ðæt rʌnz ˈevri ˈaʊə frɒm eɪt eɪ em tuː eɪt piː em.
119The next one leaves at 6:00 PM.ðə nekst wʌn liːvz æt sɪks piː em.
120Tourist:ˈtʊərɪst:
121That's perfect!ðæts ˈpɜːfɪkt!
122How do I book a seat?haʊ duː aɪ bʊk ə siːt?
123Hotel Staff:həʊˈtɛl stɑːf:
124Just come to the front deskdʒʌst kʌm tuː ðə frʌnt desk
12510 minutes before departure.ten ˈmɪnɪts bɪˈfɔː dɪˈpɑːtʃə.
126No advance booking is necessary.nəʊ ədˈvɑːns ˈbʊkɪŋ ɪz ˈnesəsəri.
127Tourist:ˈtʊərɪst:
128Thank you so much for your help.θæŋk juː səʊ mʌtʃ fɔː jɔː help.
129Hotel Staff:həʊˈtɛl stɑːf:
130You're welcome.jɔː ˈwelkəm.
131Enjoy your evening!ɪnˈdʒɔɪ jɔːr ˈiːvnɪŋ!

Useful Phrases

132Could you recommend a good restaurant nearby?kʊd juː ˌrekəˈmend ə ɡʊd ˈrestrɒnt ˈnɪəbaɪ?
133What time does breakfast start/end?wɒt taɪm dʌz ˈbrekfəst stɑːt/end?
134Is there an extra charge for room service?ɪz ðeər ən ˈekstrə tʃɑːdʒ fɔː ruːm ˈsɜːvɪs?
135Do you have a safe in the room?duː juː hæv ə seɪf ɪn ðə ruːm?
136Could I have a wake-up call at 7:00 AM, please?kʊd aɪ hæv ə weɪk ʌp kɔːl æt ˈsevn eɪ em, pliːz?
137How do I connect to the Wi-Fi?haʊ duː aɪ kəˈnekt tuː ðə ˈwaɪ faɪ?
138Is there a laundry service available?ɪz ðeər ə ˈlɔːndri ˈsɜːvɪs əˈveɪləbl?
139Could you call a taxi for me, please?kʊd juː kɔːl ə ˈtæksi fɔː miː, pliːz?
140What time does the fitness center open/close?wɒt taɪm dʌz ðə ˈfɪtnəs ˈsentər ˈəʊpən/kləʊz?
141Is there a business center in the hotel?ɪz ðeər ə ˈbɪznəs ˈsentər ɪn ðə həʊˈtel?
142Do you offer airport shuttle service?duː juː ˈɒfər ˈeəpɔːt ˈʃʌtl ˈsɜːvɪs?
143Could I extend my stay for one more night?kʊd aɪ ɪkˈstend maɪ steɪ fɔː wʌn mɔː naɪt?
144How far is it to the nearest subway station?haʊ fɑːr ɪz ɪt tuː ðə ˈnɪərɪst ˈsʌbweɪ ˈsteɪʃn?
145Are there any tourist attractions within walking distance?ɑː ðeər ˈeni ˈtʊərɪst əˈtrækʃnz wɪðɪn ˈwɔːkɪŋ ˈdɪstəns?
146Do you have a map of the city?duː juː hæv ə mæp ɒv ðə ˈsɪti?